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Will your words come back to haunt you?

The internet never forgets.  And it is especially fond of remembering comments that you made on YouTube when you were up late at night working on a complex project, and while on a brain break,  viewed something that set off

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New Facebook privacy considerations

Facebook’s “graph search” is now rolled out and running. This new feature makes your information more searchable than ever, perhaps in ways that you don’t want, drawing on your “likes” and tags. Huffington Post  has written one of the better

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Giving Credit: how to handle copyright right

Giving credit where it’s due is a biggie for me, as I have said before, and copyright matters. Here is an excellent article on one way to do it right, and it uses my friend John’s Vintage Social Media cartoon

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Copyright: Do You Have Permission to Use that Photo?

A cautionary tale for you today, my friends, about public domain and using other people’s photographs on your website or blog. A client of mine who has a really elegant website has now received four different letters from lawyers, stating

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Listening to your customers … and responding (two short tales)

Good customer service through social media is not difficult, but it is definitely something that requires thought and attentiveness. The story cited here is a real case study in what not to do in social media.  As the article points

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